Shipping policy
Last updated: March 2026
At HeartRelic, we offer free worldwide shipping on every order. Here is everything you need to know about how we ship.
1. Free Worldwide Shipping
We offer free standard shipping on all orders, worldwide. No minimum order value required.
2. Processing Time
Orders are processed within 1–3 business days of being placed. You will receive an email confirmation once your order has been dispatched.
3. Estimated Delivery Times
- Standard Shipping: 7–14 business days
- Expedited Shipping: 3–7 business days (available at checkout for an additional fee)
Please note that delivery times are estimates and may vary due to customs clearance, public holidays, or courier delays outside our control.
4. Order Tracking
All orders include full tracking. Once your order ships, you will receive a tracking number by email so you can monitor your delivery in real time.
5. Customs and Import Duties
For international orders, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs authority if you are unsure.
6. Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at support@heartrelic.com and we will investigate immediately.
7. Gift-Ready Packaging
Every HeartRelic order ships in beautiful gift-ready packaging — no extra wrapping needed. Your order is ready to give the moment it arrives.
8. Contact
For shipping questions, contact us at support@heartrelic.com