Privacy policy

Last updated: March 2026

At HeartRelic ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website at heartrelic.com or make a purchase from us.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Name, email address, billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Phone number (if provided)
  • Order history and purchase details
  • Device information, IP address, and browser type
  • Cookies and usage data to improve your shopping experience

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your questions or customer service requests
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our website and product offerings
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

  • Shopify — our e-commerce platform
  • Payment processors (e.g. Stripe, PayPal, Shop Pay) — to handle transactions securely
  • Shipping partners — to deliver your order
  • Email marketing platforms — only if you have subscribed to our emails

4. Cookies

We use cookies to help personalise your experience, track site usage, and remember your preferences. You can disable cookies in your browser settings, though this may affect some features of our store.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To make a request, please contact us at the email below.

6. Data Retention

We retain your personal data for as long as necessary to fulfil orders, comply with legal requirements, and resolve disputes.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@heartrelic.com